Meow Wolf is an arts and entertainment company that creates large-scale immersive art installations and produces arts and music festivals, music videos and streaming entertainment. Meow Wolf engaged Integrated Insight to evaluate expected capacity and operational flow of future expansions.
Integrated Insight built a detailed agent-based simulation for each proposed development. The simulation model was built around expected arrival rate, transaction time variability, guest interaction duration by element, and navigation decisions. The simulation dynamically adjusted for guest decisions impacted by congestion and crowding.
With this information, the Meow Wolf management team was able to identify critical pinch points and guest experience impacts as attendance increased. Integrated Insight also identified the maximum throughput to maintain structural capacity and excellent guest experience.