Wynn Las Vegas – Case Study

Wynn Las Vegas had recently renovated The Buffet restaurant and strong demand was often creating waits of 2-3 hours or more. The Wynn food and beverage team engaged Integrated Insight to better manage the wait time experience without negatively impacting the number of covers or revenue. A site visit was conducted over the busiest time period to study lines and processes at various points including the popular Sunday brunch, and shadowing at The Buffett and Red 8, competitive benchmarking locations. Key insights, learnings and recommendations included potential enhancements to current wait time app; specific recommendations for queue management technology; process recommendations; and additional tactics to drive reduced wait times and/or additional revenue.


Business Optimization, Industrial Engineering, Operational Efficiency and Process Improvement