Operational Efficiency and Process Improvement

What We Do > Business Optimization > Operational Efficiency and Process Improvement

You can have it both ways! Operate resourcefully AND improve the customer experience and revenue.

The Integrated Insight Difference

Focus on the Customer Experience

An efficient operation uses analytics to reduce transaction time, eliminate bottlenecks, and optimize communication in order to reduce wait times, increase sales, and enhance the consumer and employee experience.

Concentration on the Employee Experience

Employees are great at finding work-around solutions and compensating for less than optimal systems. We identify their pain points to make their jobs more efficient, allowing more time directly spent with your customers.

Data Collection and Reporting

Along the way, we identify current information gaps as well as strategies to collect needed data. We develop reports and dashboards to facilitate ongoing monitoring and identification of issues.

Best Practices

We leverage decades of Disney experience to identify opportunities to apply industry best practices to any type of operation. We partner throughout the pilot testing and implementation phase of process changes to ensure smooth execution.

Our Approach


We meet with key operators to understand current pain points in the process, observe the operation, and collect relevant data.


We analyze the data collected onsite combined with historical data to quantify the impact of improved processes, renewed capture of lost sales, reductions in wait time, and fewer user errors.


We provide tactical solutions ranging from minor operational adjustments to major investments such as facility or organizational changes.

Featured Case Studies

Slide Vail Resorts - Optimizing Ski Instruction Process for Guests and Instructors Operational efficiency and process improvement Vail Resorts operates ski resorts in the United States, Canada, and Australia, and engaged Integrated Insight to help redesign the Ski and Snowboard instruction experience. The project included end-to-end analysis and recommendations – from the time guests book a reservation online, by phone or in person, to the completion of their instruction, return of equipment, and post-instruction communication. The process was analyzed for operational improvements; introduction of technology solutions to improve processing time and guest flow; scheduling of over 1,000 instructors in both group and private instruction; and special care for children as young as three (and their parents) as they take their first ski instruction. Slide Warner Bros. Studio Tour - Evaluating Inaugural Event to Improve Performance OPERATIONAL EFFICIENCY AND PROCESS IMPROVEMENT Warner Bros. Studio Tour in Hollywood developed a compelling Halloween event for entry into this lucrative holiday industry. The event leveraged studio talent, catering and facilities while out-sourcing specific rides and experiences. Post-event, Integrated Insight was called in to conduct an assessment of strengths and opportunities of the event to improve the guest experience while reducing operating costs. Slide International Speedway Corporation - Identifying Requirements for Portfolio-Wide Access Control OPERATIONAL EFFICIENCY AND PROCESS IMPROVEMENT The International Speedway Corporation engaged Integrated Insight to define requirements for improved access control. The company manages a dozen tracks throughout the United States and operates in a unique environment where each track hosts only a few events a year. Still, thousands of fans, drivers, sponsors, vendors, and local officials need access to the track, and many require pre-event credentials. Integrated Insight recommended systems solutions, process changes, and organizational alignment opportunities to help streamline access control operations and helped project manage implementation. Slide The Impact of Operational Efficiency at Walt Disney World Resort OPERATIONAL EFFICIENCY AND PROCESS IMPROVEMENT Through a network of buses, boats, monorails, gondolas and trams, Disney transports millions of guests a year from the airport to resorts, resorts to parks, and park to park during their multi-day stay at Walt Disney World. In addition, many guests arrive by personal vehicles, off-property shuttles, or ride sharing. While at Disney, Integrated Insight executives were responsible for optimization of this costly and ever-growing transportation network. Through discrete-event and agent-based simulation, we were able to develop demand-based schedules and smart parking that provided a better guest experience and ensured operational efficiency.

When To Evaluate Operational Efficiency

  • The customer experience is impacted by inefficiencies and flaws in the system.
  • Work processes between divisions or departments is not optimal.
  • Costs are escalating faster than inflation.
  • A process has remained unmodified even as consumer expectations, technology, or infrastructure has changed.

From the Experts


Featured Insights

Finding Operational Efficiency in a COVID-19 World and Beyond

Major business disruptions like the current pandemic usually result in businesses taking a good look at their operation to identify ways to do more with less.

optimize restaurants coronavirus increase table turn time

Featured Insights

How To Maximize Restaurant Throughput By Minimizing Table Turn Time

How can food and beverage locations maximize throughput given that they can’t serve as many people in the dining room at once?

Need help with operational efficiency?

Schedule a free consultation to discuss your business needs.

Slide About Integrated Insight, Inc. helps organizations out-behave the competition with consumer insights and robust analytics. What We Do New Business Strategy Business Optimization Research & Consumer Insights Who We Are Our Team Testimonials Contact phone (352) 988-3490 email info@integratedinsight.com Connect LINKEDIN FACEBOOK INSTAGRAM