OPERATIONAL EFFICIENCY

Improve Operational Efficiency

Increase profitability through bottom-line growth with strong operational planning.

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Reduce Operating Costs While Maintaining Customer Service

By focusing on customer analytics, our operational efficiency projects generally result in 5%-10% reduction in costs and identified positive revenue opportunities to grow profitability.

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Improve Customer Satisfaction

An efficient operation uses analytics to reduce transaction time, eliminate bottlenecks, and optimize communication in order to reduce wait times, increase sales, and enhance the consumer and employee experience.

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Enhance the Employee Experience

Employees are great at finding work-around solutions and compensating for less than optimal systems. We identify their pain points to make their jobs more efficient, allowing more time directly spent with your customers.

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Succeed with Implementation

We leverage decades of experience to identify opportunities to apply industry best practices to any type of operation. We partner throughout the pilot testing and implementation phase of process changes to ensure smooth execution.

Addressing Common Concerns in Operational Efficiency

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"We need to improve the customer experience. How do we reduce wait times and increase fulfillment?"

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"Our employees are frustrated at inefficient processes. "How do we reduce rework and improve product quality?"

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"Costs are escalating faster than inflation. How do we reduce wasted time and resources?"

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"We haven't assessed operational efficiency in many years and technology has changed. How do we get where we need to be?"

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The Impact of Operational Efficiency

Customers who will promote your company based on their experience will produce 6 to 10 times higher revenue than one that is not happy with their experience.

An efficient operation uses analytics to reduce transaction time, eliminate bottlenecks, and optimize communication in order to reduce wait times, increase sales, and enhance the consumer and employee experience. This in turn will increase the likelihood of customers returning and improve intent to recommend. Research indicates that customers who are likely to promote your company based on their experience will produce 6 to 10 times higher revenue than one that is not happy with their experience.

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Our Approach to an Operational Efficiency Assessment

Discovery

We meet with key operators to understand current pain points in the process, observe the operation, and collect relevant data.

Analysis

We analyze the data collected onsite combined with historical data to quantify the impact of improved processes, renewed capture of lost sales, reductions in wait time, and fewer user errors.

Results

We provide tactical solutions ranging from minor operational adjustments to major investments such as facility or organizational changes.

Featured Case Studies

Ski Resort

Optimizing Ski Instruction Process for Guests and Instructors

A ski resort engaged Integrated Insight to help redesign the ski and snowboard instruction experience. The project included end-to-end analysis and recommendations - from the time guests book a reservation online, by phone or in person, to the completion of their instruction, return of equipment, and post-instruction communication. The process was analyzed for operational improvements; introduction of technology solutions to improve processing time and guest flow; scheduling of over 1,000 instructors in both group and private instruction; and special care for children as young as three (and their parents) as they take their first ski instruction.

International Speedway Corporation

Identifying Requirements for Portfolio-Wide Access Control

The International Speedway Corporation engaged Integrated Insight to define requirements for improved access control. The company manages a dozen tracks throughout the United States and operates in a unique environment where each track hosts only a few events a year. Still, thousands of fans, drivers, sponsors, vendors, and local officials need access to the track, and many require pre-event credentials. Integrated Insight recommended systems solutions, process changes, and organizational alignment opportunities to help streamline access control operations and helped project manage implementation.

Wyndham Hotel and Resorts

Demand-Based Labor Models to Optimize Efficiency

Wyndham Hotels and Resorts requested a labor optimization model to manage staffing in their front desk, housekeeping, and maintenance operations. Multi-model machine learning was used to forecast time-based demand for each type of task and in-person digital data collection was implemented to determine the expected duration of each task. Once total work was predicted, staffing plans were derived from stochastic estimate of required guest service levels.

To address inconsistencies and also better leverage resources, the Disney Operations Command Center was formed, led by the Industrial Engineering team within the Business Insight and Improvement division. The theory was that improving the guest experience by tightening up operations and better managing guest flow would be a win-win for both guests and Disney.

Warner Bros. Studio Tour

Evaluating Inaugural Event to Improve Performance

Warner Bros. Studio Tour in Hollywood developed a compelling Halloween event for entry into this lucrative holiday industry. The event leveraged studio talent, catering and facilities while out-sourcing specific rides and experiences. Post-event, Integrated Insight was called in to conduct an assessment of strengths and opportunities of the event to improve the guest experience while reducing operating costs.

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Carnival Cruise Line

Streamlining Photography and Sales Support

To improve revenue through sales of photography, Integrated Insight conducted a multi-faceted study of Photo Operations and Sales. The effort included an onboard assessment of the operation, identifying efficiency measures and factors to improve the guest experience and ability to purchase. While onboard, qualitative research was conducted to test new photography concepts that would provide guests more choice while expediting the process and increasing revenue.

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Ski Resort

Optimizing Ski Instruction Process for Guests and Instructors

Read More →

International Speedway Corporation

Identifying Requirements for Portfolio-Wide Access Control

Read More →

housekeeping operational efficiency

Wyndham Destinations

Demand-based labor models for Resorts

Read More →

Warner Bros. Studio Tour

Evaluating Inaugural Event to Improve Performance

Read More →

Carnival Cruise Line

Streamlining customer experience processes.

Read More →

Select Clients

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cedar fair entertainment Baseline and Tracking Research, Customer Assessment, Marketing, Sales, and Distribution Strategies, Operational Efficiency and Process Improvement, Pricing Strategy, Revenue and Profit Optimization
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AMTRAK
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Testimonials

Unlike many other consultants, the team at Integrated Insight has walked in my shoes. They know what it takes to drive change in an organization.
They are great thought partners.

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Ed Baklor, Former Chief Commercial Officer
LaGuardia Airport

Integrated Insight is one of my most trusted partners. They are my go-to team anytime complex analysis, research or pricing assessments are required. If I were Sherlock, they would be my Watson.

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Denise Godreau, Former Chief Brand & Innovation Officer
Holiday Inn Club Vacations

Contact Us for an Operational Efficiency Project

Integrated Insight is a leading analytics consulting firm, harnessing the power of data to help for-profit and not-for-profit businesses of all sizes reach their full potential.

We are dedicated to helping clients tackle their specific operational challenges and dramatically grow profitability through operational efficiency. Our consultants have extensive experience in a wide range of industries.

For more information about our services or to get in touch with one of our consultants directly please contact us.

(352) 988 - 3490
info@integratedinsight.com

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