Operational Efficiency & Process Improvement

“Doling out across-the-board cost reduction targets is ineffective. How do we strategically manage costs while maintaining or improving the customer experience?”

Efficient operations use analytics to make trade-off decisions, ensuring enough but not excessive inventory or capacity is available to meet demand.

Efficient operations use analytics to make trade-off decisions, ensuring enough but not excessive inventory or capacity is available to meet demand.

The Impact of Operational Efficiency – Case Study

A major resort operator with locations worldwide incurred significant operational labor expense. Integrated Insight was engaged to study the operation and identify potential cost reductions while maintaining or improving the overall guest experience. Overall, a 10% reduction in ongoing costs was identified among front desk operations, housekeeping and maintenance, leveraging deployment of demand-based scheduling, time-saving process improvements, and a balanced mix of part-time and full-time labor.

The Impact of Operational Efficiency at Walt Disney World Resort – Case Study

Through a network of buses, boats, monorails, gondolas and trams, Disney transports millions of guests a year from the airport to resorts, resorts to parks, and park to park during their multi-day stay at Walt Disney World. In addition, many guests arrive in their personal vehicles, by off-property shuttles, and via ride share. While at Disney, Integrated Insight executives were responsible for optimization of this complex, costly, and ever-growing transportation network. Through discrete-event and agent-based simulation, we were able to develop demand-based schedules and smart parking that provided a better guest experience and ensured operational efficiency.

When to Perform Operational Efficiency and Process Improvement

Operational efficiency and process improvement is critical when:

– Costs are escalating faster than inflation.

– You have a manual scheduling process.

– Work processes between divisions or departments is not optimal.

– There may be profit upside if labor matches demand.

– The customer experience is impacted by inefficiencies and flaws in the operation.

The Integrated Insight Difference

– We study the entire process to understand dependencies and optimize the whole versus an isolated part.

– We are experts at discrete event and agent based simulation, understanding the impact associated with variability and unpredictability of people.

– We appreciate and account for human factor variability associated with service based businesses versus manufacturing.

– We work iteratively with our clients, keeping them abreast of issues we see and incorporating changes as we go.

Need to perform operational efficiency and process improvement?

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