– We have real-world expertise in designing methodology, developing the business case, and implementing and measuring change to prove the ROI for improved customer service.
– Developing real-time measurement and reporting tools allows us to get the right information to the right user just in time.
– Our approach meets the needs of multiple audiences: daily data for front-line leaders that need to operate and immediately see results of their actions, and dashboard reporting for executives to monitor progress toward goals.
– Identifying less than optimal processes, resolving difficult “hand-offs” between departments or divisions, and removing barriers to providing great service is facilitated by our in-house team of Industrial Engineers.
– We collaborate with your human resources team to identify organizational challenges that should be addressed and provide a roadmap for enhanced training and development.
– We stay with you through implementation, knowing this is where most strategic initiatives fail.