Susan Dekker

Director

Susan Dekker, Director, brings a strong background in operational efficiency and capacity planning in multiple industries.

Prior to joining Integrated Insight, Susan was a Healthcare Systems Engineer at MD Anderson Cancer Center, leading lab optimization efforts to improve quality. During her time there, she implemented initiatives to reduce turnaround time, decrease error rate, and maximize throughput.  

Previously, Susan spent seven years as part of the Industrial Engineering team at Walt Disney Parks & Resorts. Susan led the team responsible for developing design requirements, facility sizing, and capacity needs for future development projects in China, including Hong Kong Disneyland and Shanghai Disney Resorts. Susan also supported Facility and Operations Services, where she focused on right-sizing labor, alleviating bottlenecks, and reducing consumable usage. Outside of theme parks and resorts, Susan led projects to identify management resources, organizational design, and process opportunities for other Disney divisions including television production, corporate aviation, and travel visa processing. 

Susan has a BS and MS in Management Science & Engineering from Stanford University.

For immediate help contact Susan Dekker at sdekker@integratedinsight.com