WHO WE SERVE

Cruise Lines & Ports

Your Analytical Consulting Partners

We help cruise industry clients create and execute strategies built on data analytics, consumer insights, and real-world expertise.

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Industrial Engineering & Operational Efficiency

Enhance your guest experience while minimizing costs.

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Market Research

Make informed decisions by understanding your guests.

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Revenue & Profit Optimization

Drive growth potential with untapped opportunities.

Industrial Engineering & Operational Efficiency

Integrated Insight leverages statistical analysis, simulation technology, and our team’s industrial engineering expertise to optimize processes, reduce bottlenecks, and improve the guest experience. We leverage decades of experience to identify opportunities to apply industry best practices to your operation. We partner throughout the pilot testing and implementation phase of process changes to ensure smooth execution.

How We Help Cruise Lines & Ports with Operational Efficiency
  • Process Development & Optimization
  • New Design Layout Optimization
  • Embark/Debark Flow
  • Terminal Flow
  • Luggage Flow
  • Vertical Transportation Optimizations
  • Private Destination Operations Optimization
  • Crew Utilization
  • Capacity Analysis
  • F&B Capacity Analysis
  • Simulation Modeling
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Market Research (Online & In-Person)

Understanding the evolving needs and preferences of passengers, crew, and other stakeholders is essential for success. Our comprehensive approach leverages online and in-person research methodologies to generate invaluable insights and drive informed decision-making.

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How We Help Cruise Lines & Ports with Market Research
  • In-Person Visitor Surveys (Terminal or Onboard)
  • Customer Segmentation Studies
  • Concept Testing
  • Crew Research
  • Brand Tracking Research

Revenue & Profit Optimization

With decades of experience designing and executing pricing, revenue management, and expansion strategies, our team provides the expertise you need to take calculated risks and move forward with confidence. the Integrated Insight team helps our clients unlock true potential and achieve sustainable growth.

How We Help Cruise Lines & Ports with Revenue & Profit Optimization
  • Pricing Strategy
  • Revenue Management
  • F&B and Loyalty Program Optimization
  • Demand Sizing & Forecasting
  • Expansion & Development Feasibility
  • Marketing & Sales Strategy
  • Marketing Mix Modeling
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Featured Case Studies

Princess Cruise Line

Sailing to the Forefront of the Cruise Industry with Innovative Technology 

Leadership at Princess engaged Integrated Insight to provide exploratory research throughout the development of MedallionClass technology, including both qualitative and quantitative studies. In addition, the team at Integrated Insight provided onboard support for implementation and a comprehensive strategy for demand-based labor staffing leveraging the new technology. 

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Seabourn Cruise Line

Taking a Deep Dive Into the Competition

To stay ahead of the competition, Seabourn engaged Integrated Insight to conduct competitive benchmarking with other all-inclusive brands. All aspects of the onboard cruise experience and shore excursions were documented through pictures, observations, and discussions with both other guests and crew members.

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British Virgin Islands

Aligning Capacity and Demand Across Several Mediums

The British Virgin Islands Tourism Board engaged Integrated Insight to assess current infrastructure and assess needs to position the island for tourism growth. To meet the objectives, Integrated Insight prepared an assessment of current infrastructure by component and its ability to accommodate current demand - what is working well and where do gaps exist; prepared a forecast of capacity requirements by component to meet stated tourism goals over the next decade; and prioritized capacity requirements into short-term, mid-term, and long-term requirements to align with projected demand by segment. Included were hotel and conference facilities; cruise ports and docks; airport and flight capacity; land and sea transportation; entertainment and activities including beaches, historic and cultural venues, and other activities; and dining and shopping.

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The World Residences at Sea

Conducting Satisfaction Research Among Passengers and Crew

The World Residences at Sea is a unique cruise ownership model. Integrated Insight conducted both the annual Owner Survey and annual Crew Survey for The World management team. The surveys are mechanisms to measure how well the staff and crew are meeting the needs of the owners, and to inform future investment decisions as it pertains to ship venues (restaurants, spa, lounges, public spaces) as well as services provided (activities onboard, port excursions, stateroom service, etc.).

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Celebrity Cruises

Surveying Cruisers and Travel Agents to Identify Brand Strengths and Opportunities

A segmentation study conducted among past and future cruisers, and a brand perception study among travel agents, allowed Integrated Insight to identify perceived strengths and opportunities of the Celebrity brand, and where the brand is positioned relative to Royal Caribbean, Princess, and Holland America. The research also identified the extent to which Celebrity cruisers were brand loyalists versus cruise loyalists, and became a catalyst to inform positioning of older versus newer Celebrity ships. Among travel agents, Integrated Insight uncovered insights around brand perceptions and what initiatives would incent more bookings.

Read More Case Studies →

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Princess Cruise Line

Sailing to the forefront of the cruise industry with innovative technology. 

Read More →

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Seabourn Cruise Line

Level-setting the competition to inform future business strategy.

Read More →

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British Virgin Islands

Assessing current infrastructure and needs to position the islands for tourism growth.

Read More →

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The World Residences at Sea

Using research to meet the needs of both passengers and crew.

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Celebrity Cruises

Studying brand perceptions and customer segmentations to inspire new initiatives.

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Select Cruise Clients & Experience

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Contact Us for a Cruise or Port Project

Integrated Insight is a leading analytics consulting firm, harnessing the power of data to help for-profit and not-for-profit businesses of all sizes reach their full potential.

We are dedicated to helping clients tackle their specific challenges and dramatically grow their potential. Our consultants have extensive experience in the cruise, hospitality, and tourism business.

For more information about our services or to get in touch with one of our consultants directly please contact us.

(352) 988 - 3490
info@integratedinsight.com

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